- Our reputed courier partners include DHL. They ensure timely delivery of your products.
- Within 24 hours of dispatching the product(s), we notify our customers via a shipment confirmation email. For making the process hassle free, the email will have the courier’s tracking number and the link for tracking.
- For the orders shipped, it will take about 24 hours for the tracking numbers to become active on the website.
- Before signing the receipt, please ensure that the package is not damaged or tampered.
- We usually deliver in 3-5 business days, but in case the stitching is opted, the order will be delivered within 10-15 days business days. You can check the delivery time on the respective page.
- For custom stitching, please fill the required size chart form.
- Order cannot be cancelled ones it is shipped.
- We deliver worldwide.
- The shipping charges will vary according to the product weight as well as the zip code of the customer.
- No deliveries are made on Saturdays and Sundays, as most of the countries follow a 5 day work culture and courier partners would not be accessible on those days. Deliveries will be made in the normal working hours of courier companies and it varies from country to country.
- Generally 12-15 days are required for International shipping, and if there is stitching involved, it can take additional 5-6 more days.
- For all international shipping, any custom or duty fees levied by their country is the sheer responsibility of the customer. Like A Diva has no control on these charges as it may vary from country to country.
What if any Delays
- Time to ship the product(s) mentioned on our website is indicative and is based on data provided by Courier Companies. We always endeavor to deliver products within mentioned time frame but only sometimes due to situations beyond our control, delays may occur. No refund, returns, replacement & exchange will be entertained for this reason.
- If, for any reason, there is going to be a delay in shipping because an item is out of stock or if there is an unusual delay in filling an order, we will notify you by e-mail.
- Dates for delivery are approximate only and we are not liable for any delay in delivering your order or any part of it. We may choose to deliver your order in separate parts. In some cases we may refund you for unfulfilled part of the order..
- For any international orders, please email us. firstname.lastname@example.org, or call on (+44) 020 8582 1200.