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Terms and Conditions

Introduction
 

With extreme pride we welcome you at likeadiva.com, an Online Designer Ethnic Clothing Store. For using the services of Like A Diva, you are deemed to have accepted the terms and conditions listed below- 
 

Acceptance
 

For most items you have the legal right to cancel your order within 7 working days of receiving the goods. However this right does not apply to certain items such as personalised products perishable goods and audio or video recordings or computer software which has been opened. If you wish to cancel using this right you need to inform us in writing within 7 working days starting the day after you received the goods.
 

Product Information
 

We have put extreme efforts to display the products as it is with the exact colours. However, the actual colours you see will depend on your monitor and therefore we cannot guarantee about your monitor's display of any colour. Moreover, the uniqueness of handmade items may have slight variations to the images shown and Like a diva possess the right to change individual components.
 

All sizes and measurements are approximate; however we try our best effort to ensure they are as accurate as possible.
 

We will take all reasonable care to ensure that all details descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system.
 

Pricing Information
 

While likeadiva.com strives to provide accurate product and pricing information, pricing or typographical errors may occur. Likeadiva.com cannot confirm the price of a product until after you order. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, Likeadiva.com shall have the right, at our sole discretion, to refuse or cancel any orders placed for that product, unless the product has already been dispatched. In the event that an item is mis-priced, Likeadiva.com may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation.
 

Unless the product ordered by you has been dispatched, your offer will not be deemed accepted and Likeadiva.com will have the right to modify the price of the product and contact you for further instructions using the e-mail address provided by you during the time of registration, or cancel the order and notify you of such cancellation. In the event that Likeadiva.com accepts your order the same shall be debited to your bank account and duly notified to you by email that the payment has been processed. The payment may be processed prior to likeadiva.com dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed back to your bank account.
 

Fabrics and Detailing
 

We undergo a deep quality check before the item is dispatched. Though many of our items are hand embroidered and therefore fragile in their usage. At times, beading may become displaced and this is not regarded as a fault but is due to the nature of the work. These garments should be worn with care and are mainly for special occasion wear.
 

Special Instructions-
 

  • A garment may from time to time have variations in patterns due individual dyeing methods.
  • Please ensure that the first wash is 'Dry Clean' only. Heavy embroidered items can only be Dry Cleaned. More casual items should be washed separately in cold water and thoroughly rinsed. Please note that due to hand dyeing methods used the colours are not guaranteed. We cannot be liable for any damage to your garments due to not complying with the washing instructions given.
  • All clothing with embossed or rubber prints should be reverse ironed.
  • Any displacements to sequin beading or embroidery cannot be deemed to be a defect in the garment but is caused by the very nature of the work. In these cases postage cannot be claimed in exchanges or refunds.
  • It may not be possible to give full instructions on each garment therefore the above is a guideline of washing if in doubt Dry Clean 
  • Outfits may have a smell of paraffin which is due to the process used to dry clean garments after embroidery. This smell with evaporate once the garment has been removed from packing.
     

Cancellation
 

Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your bank account has been charged, the said amount will be reversed back in your Bank Account.
 

Stock Availability
 

In some unlikely event an item of stock may not be available. Under these circumstances we do not wish to delay your order and may do any of the following.
 

1. We will try to contact customer in the event customer is not reachable a refund may be given of the item and order despatched.

2. If the customer supplies incorrect telephone numbers or incorrect address details and we cannot verify them the order may not be sent out until we are able to contact customer.

3. We will try to dispatch all orders received, however if customer is not at home or parcel is delivered to wrong address then we cannot be held responsible.

4. Your card details must match the delivery address if there is a discrepancy then we will need to verify the card and address match before dispatching the parcel.

5. No guarantee is undertaken and it will depend on each individual circumstances.
 

Returns
 

We will replace or refund most items provided they are returned completely unused and in their original packaging with any appropriate labels and tags intact within 14 days of receipt.
 

Majority of our products are semi stitched. Once the product form is altered due to tailoring  etc , we will not accept the returns or exchange in any circumstances. WE will help you out in sorting the issue but will not refund or exchange in any way.
 

You must take reasonable care of the goods and immediately return them to us in the normal way. We will not consider that you have taken reasonable care of the goods if they have been used in a way or to an extent beyond what would be reasonable when examining the goods in a shop before purchase.
 

You can return your goods via a Post Office using a second class recorded delivery for parcel under 1kg in weight. You need to ensure that you get the proof of posting and adequate insurance to cover the value of returned goods. We do not provide a free return service.
 

Please ensure items are adequately packaged and labelled and your completed returns form is enclosed.
 

Postage & Packing costs are non-refundable unless your statutory rights apply. We are not responsible for the items which do not reach us therefore please ask the Post Office for a free Certificate of Postage.
 

Exchanges
 

Exchange is only applicable if the product so delivered is wrong/defective. For size, colour variations and similar conditions, exchanges will not be accepted.
 

Fraudulent /Declined Transactions
 

Likeadiva.com reserves the right to recover the cost of goods, collection charges and lawyers fees from persons using the website fraudulently. Likeadiva.com reserves the right to initiate legal proceedings against such persons for fraudulent use of the Site and any other unlawful acts or acts or omissions in breach of these terms and conditions.

We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.
 

Product Measurements
 

Measurements given are approximate. All our garments are hand produced and due to this they may vary from sizes given. Variations in size may also occur due to different shapes and styles of garments and also the different fabrics used.
 

Risk
 

Risk in the goods will pass to you on delivery.  Like A Diva does not accept any liability whatsoever for delayed delivery caused by any third party. As soon as you have received the goods you will assume all risk in the goods.
 

Statutory Rights
 

So that there is no doubt anything stated in relation to returns and exchanges does not apply to any claim that any items do not meet a standard required by law.
 

Electronic Communications
 

When you visit the Site or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on the Site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Modification of Terms & Conditions of Service
 

Likeadiva.com may at any time modify the Terms & Conditions of Use of the site without any prior notification to you. You can access the latest version of the User Agreement at any given time on likeadiva.com. You should regularly review the Terms & Conditions on likeadiva.com. In the event the modified Terms & Conditions is not acceptable to you, you should discontinue using the service. However, if you continue to use the service you shall be deemed to have agreed to accept and abide by the modified Terms & Conditions of Use of this site.  
 

Indemnity
 

You agree to defend, indemnify and hold harmless likeadiva.com, its employees, directors, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney's fees, caused by or arising out of claims based upon your actions or inactions, which may result in any loss or liability to likeadiva.com or any third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfilment of any of your obligations under this User Agreement or arising out of the your violation of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of this User Agreement.
 

Registered Company Details:

Call us on: 020 3002 0561

Email: sales@likeadiva.com

Website: www.likeadiva.com

Address: - 3.22 Qwest, Great West Road, Brentford

Pincode: TW8 0GP

City: London

Country: United Kingdom